What Is It Like to File Insurance Claims After a Catastrophe?

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A terrific article is here about the experience of filing claims after California's Camp Fire. I would have been even more critical of the insurance company than the author.

At AccuWeather Enterprise Solutions, because we were dealing with mission critical issues, we had (and I believe still have) human beings answering the phones 24/7 without automation. The customers loved it. Insurance claims people need to lose the automation when dealing with people who have lost everything.

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